Subscriptions & connections
FAQs

No email address is required. You can create an account with a username and password. Choose a username you can easily remember or store, and use a password that you don’t use on other sites. Save your login details in a trusted password manager. Not needing an email address doesn’t mean you can ignore account security: you’ll need your original details to access the panel after logging out, clearing browser data or switching devices. If you have trouble accessing your account, make sure you’re on the VPNSelf account panel and check whether your keyboard input has changed any characters. Then contact support through a panel ticket. Never include your password or share an unredacted screenshot containing subscription details.

Sign in to the account panel to access your subscription. Check your plan status, then open the subscription section and follow the import instructions for your client. Don’t paste a marketing page URL where a subscription link is required. After importing, you can usually update the subscription from the client’s subscription or configuration list. Check that the route list loads correctly, then connect to a route. If the update fails, make sure your local network can reach the panel and that the copied link is complete and contains no extra spaces. If the panel shows a new link, use the currently displayed link and import it again. Don’t post your subscription link in public forums for others to test.

There’s no device limit for simultaneous connections, so changing devices alone doesn’t mean you need to choose a new plan. Sign in to your existing account on the new device, get the client and subscription for that platform, and import the subscription. VPNSelf supports Windows / macOS / iOS / Android / Linux. Permission prompts, network control and configuration menus vary by system, so don’t assume the steps are identical across platforms. Device count and plan traffic allowance are separate: keep an eye on your traffic in the panel when using multiple devices. When you stop using an old device, sign out and remove any saved subscription details so others can’t use your account access.

Download clients from the download section of the account panel; marketing pages don’t provide direct installer links. Sign in to download for Windows / macOS / Android / Linux. For iOS, access depends on the active plan status shown in the panel; follow the on-screen instructions. Downloading a client and getting a usable subscription are separate steps. Once installed, sign in to the panel to get and import your subscription. If a download fails, check that the selected link matches your operating system and keep a note of the error message. Don’t install a similarly named app from an unverified source. For help, open a panel ticket and include your operating system, the download link name and where the problem occurred.

First, check whether the import completed and whether the subscription content loaded successfully. In the client’s configuration list, look for errors such as update failed, parse error or empty content. Then return to the panel to check your plan status and traffic. When copying the link, use the subscription link provided by the panel—not the panel’s browser address—and don’t include any explanatory text. Try updating again when your local network is working, and check that the client supports the import format. If the issue persists, keep the original configuration for comparison rather than repeatedly deleting everything. You can include the error message and client name in a support ticket, but hide the full subscription link and any access credentials.

A connected status usually means only that the client is active; it doesn’t confirm that a particular website is reachable. Pause the connection and make sure your local network can access everyday websites. Then reconnect and check the selected route and proxy mode. If no websites load, check whether the system proxy or network control permission is enabled, and whether another proxy tool is also controlling your network. If only a specific website fails, check that service and your routing rules. Change one setting at a time and check the result before continuing; changing routes, rules and DNS settings all at once makes the cause harder to identify. When contacting support, describe which sites fail, the route you selected and any error shown by the client.

Browsers and apps may use different network settings. Some apps ignore the system proxy, some traffic may be set to connect directly by your routing rules, and an app may keep using an existing connection from its cache. Check the client’s connection logs to see whether requests from the app appear and which rule they match. If the client offers global proxy mode, you can enable it temporarily to check whether routing rules are the cause, then switch back to the mode you normally use. If network control permissions are needed, follow the prompts from the client and operating system. Don’t change advanced options unless you understand them. If the request is going through a route but the app still reports an error, check the service’s own regional, account and usage requirements.

Note when the connection drops: after the device wakes from sleep, after switching networks, during continued use, or only in a particular app. Check whether the client is still running, whether the system restricts background activity and whether your local network also disconnected. Comparing another route on the same device and service can help distinguish a local issue from a route issue. In your panel ticket, include your operating system, client name, route name, approximate time, exact error message and steps you’ve already tried. This is more useful than simply saying the connection doesn’t work. Share only the log excerpts relevant to the issue, and hide subscription links, passwords and access credentials. There’s no need to submit a complete log containing private activity.

First check whether everyday browsing without the proxy is also slow. If your local network is slow too, troubleshoot that first. Then keep the service and device the same and compare different route types in the same region from the panel before trying another region. This helps avoid changes in service content, account checks and access results caused by switching regions. Don’t judge performance by a single latency reading; check page loads, uninterrupted playback or how well your actual tasks work. If one route remains problematic after switching, send support its name, when the issue occurred and what you were doing. Peak-hour performance depends on your local network, cross-border routes and the destination service, so there may not be a single cause.

Route types describe connection paths, not a ranking that guarantees the same experience on every network. The IEPL, relayed and direct options available are those currently shown in the panel. First choose the region needed for your destination service, then compare the options on your own device and network. Office work, continuous streaming and everyday browsing have different needs; a route that works well for browsing may not be ideal for a long session. Base your choice on how well it handles your actual tasks, and test again if your network environment changes. A route type doesn’t guarantee fixed bandwidth, a fixed exit location or availability on a particular platform. If you have a specific requirement, confirm it through a support ticket first.

VPNSelf covers 110+ countries / 160+ routes, but route coverage doesn’t determine whether a platform will allow access. A service may consider the detected exit location, account region, payment details, app cache or its own policies, so a route name alone can’t guarantee access. Make sure you’ve selected the intended region and check that the relevant requests are actually going through that route. Then review the service’s account requirements. For AI tools and streaming services, check access directly with the platform. If the problem persists, send support the service name, route name and error message. Don’t include platform passwords or private content in attachments.

Latency measures only part of a request’s round trip; it doesn’t show how well a connection can sustain data transfer. Streaming, downloads and large file syncs can also be affected by local Wi-Fi signal, network congestion, the destination site’s capacity, the route and the app’s buffering strategy. Check whether only one service is slow, then keep your device and network the same while comparing sustained performance on other routes. Pause unnecessary background transfers during testing so device activity doesn’t look like a route issue. If web pages load normally but playback stutters, also check the player’s error message, quality setting and the service’s status. A plan’s traffic allowance isn’t a speed measure; choosing a plan with more traffic doesn’t automatically increase transfer speeds in every situation.

Monthly subscriptions: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data resets monthly on your activation date. Data packs: ¥158/300GB · ¥358/1000GB · ¥658/3000GB. Data is used until it runs out and never expires. Before choosing, note the difference between monthly resets and a pack that lasts until used. Unused monthly data doesn’t automatically roll over, and data packs aren’t monthly allowances. If you already have a plan and want to change how you’re billed, check the order details and current status in the panel first. Don’t assume how plans combine, whether credits apply or which data is used first unless the details are stated. If needed, confirm through a support ticket before proceeding.

For a mid-cycle upgrade, the price difference is converted into remaining days. Before proceeding, check the plan, order amount and details shown in the panel; don’t calculate it yourself based on traffic differences or calendar months. Monthly subscription data resets each month on your activation date. An upgrade and a data reset are separate things. After renewal, check that the order and plan statuses have updated, then update the subscription in your client and check the connection. If the subscription link in the panel hasn’t changed, try updating your existing configuration first. Whether you need to import it again depends on the instructions shown in the panel and client. If the status doesn’t change after payment, keep the order record and contact support rather than creating or paying for duplicate orders to fix a display issue.

VPNSelf supports Alipay / WeChat Pay / USDT. Start from an order in the account panel, check the plan and amount, and follow the instructions on that order page. Don’t pay using payment details from outside the panel. After payment, check the order status in the panel, then confirm that your plan and subscription status have updated. A completion page in your browser doesn’t replace the order record in the panel. If the payment provider shows the payment as complete but your panel hasn’t updated, keep the order ID, proof of payment and a description of the issue, then ask support to check via a panel ticket. Hide any personal information unrelated to the review. Don’t pay an old order again without checking, and don’t assume all payment methods have identical processing steps or status displays.

VPNSelf offers a 7-day no-questions-asked refund policy. Eligibility is subject to the refund policy and terms of service. To request a refund, sign in to the account panel, open a support ticket, explain that you’re requesting a refund and provide the order ID and payment method for verification. You don’t need to complete extensive troubleshooting before making a no-questions-asked refund request. If you also want help with a connection issue, mention that separately in your ticket. Watch for a reply in the panel and provide any order verification details requested. Stopping use, deleting the client or removing a local subscription configuration does not count as submitting a refund request. Refund progress, verification and next steps will be confirmed in the ticket reply; no fixed processing time is listed on this page.