Privacy Policy

Account Information and Order Records

No email address is required to create an account; a username and password are enough to get started. An email address is not required account information. The username identifies the account, and the password verifies your identity. Use a unique password and keep your account credentials and subscription link secure.

Order records include the selected plan, payment amount, order status, and refund details. They are used to activate subscriptions, verify payments, and handle after-sales support. Account-linked traffic usage and subscription status are used for billing and service delivery, not to identify accessed content.

When you submit a support ticket, your issue description and any attachments you provide are used to investigate and respond. Please redact passwords, sensitive payment information, and complete subscription links before submitting, and avoid sharing personal information unrelated to the issue.

No-Logs Policy and Connection Information

VPNSelf does not record which websites users access or retain browsing histories, accessed content, or destination address records that could be used to reconstruct browsing activity. We do not create browsing histories linked to accounts.

Temporary session data needed to provide connection services is processed only while the service is running and released when it is no longer needed for the session. It is not kept as a long-term connection history. Traffic billing retains account-level usage totals without a list of websites accessed.

The website and user panel may process request times, error types, and necessary security incident information to prevent unusual requests and investigate login or order issues. This operational information is handled separately from network access content and retained only as needed for troubleshooting or security response. It is deleted or de-identified when no longer needed for those purposes.

Site Analytics and Browser Storage

Website analytics help us understand page views, referral sources, and feature clicks so we can improve content and workflows. They are not used to record browsing activity on subscription routes. Analytics data should not include passwords, payment credentials, or complete subscription links.

Cookies and local storage may be used to maintain login sessions, save language preferences, and retain necessary interface settings. The user panel stores login credentials locally so subsequent requests can identify the account. After using a shared device, log out and clear the relevant storage.

You can restrict cookies or clear site data in your browser settings. Doing so may require you to log in again and may reset some preferences. Clearing browser storage does not automatically delete your server-side account or order records.

Payment Processing and Data Sharing

Supported payment methods are Alipay / WeChat Pay / USDT. Payments are handled by the relevant third-party provider. VPNSelf uses an order identifier, payment result, and necessary transaction information to verify orders. Users are not asked to provide payment account passwords.

Data processed independently by third parties is subject to their own policies. To verify a transaction, process a refund, or handle a dispute, only information relevant to the matter is shared. When disclosure is legally required, requests are verified under applicable requirements and the scope of disclosure is limited.

Data Retention and Deletion Requests

Account information is retained while needed to maintain the account and provide subscriptions. Order, refund, and support ticket records are retained as needed for transaction verification, dispute handling, and applicable legal requirements; we do not promise a single fixed deletion period. Data no longer needed for these purposes is deleted or de-identified.

To access, correct, or delete account-related information, log in to the user panel and describe your request in a support ticket. We may need to verify account ownership before processing it. Deletion may affect subscription delivery and after-sales support. Transaction records that must be retained by law will have their use restricted and will not be removed along with the account.

Policy Updates and Questions

Policy changes will be published on this page, and the month shown at the top will be updated. Significant changes to data use or processing will be announced on the website or in the user panel. If a new purpose requires user consent, we will explain it and obtain the appropriate consent before implementation.

If you have questions about data processing, contact us through a user panel support ticket. For rules on service use and refunds, also read the Terms of Service and Refund Policy.